It’s not a secret that implementing changes in your organization can feel impossible.  How often have you started a change only to get waylaid by things not meshing quite the way you thought.

So how do you get around that?

Successful businesses are built on strong reputations, which hinge on exceptional client experiences. Your clients' satisfaction, their engagement in your processes, and their understanding of the value you offer are all vital to your success.

One of my favorite things is playing cards with family and friends. Classics such as Uno or regional favorites like euchre, it’s a great way to spend time, chat, and relax. For me, it doesn’t get much better than that.

The one drawback to card games is, you can never predict the outcome. While card play does involve some skill, but the cards you draw… strictly chance.

Would you run your business like that? Would you take a chance on the outcomes? Think about it for a second… if you don’t have clear directions on important areas of your business, you are taking a huge chance

As small business owners, we’re bombarded with solutions that help streamline processes, get us organized, tighten our security, automate repetitive tasks, and increase our sex appeal….

Ok, maybe not that last one.

There are as many solutions out there as issues. But how many times have you bought something or changed something in your business (or even in your personal life) for the better only to have it fall flat?

Probably at least once.

Fraud in small business is devestating. One of the best ways to protect your business is to implement sound segregation of duties around financial transactions.

I got a feva… is one of my favorite skits in Saturday Night Live history. But as winter turns to spring, are your employees getting spring fever? I have the cure and it’s not more cowbell.

It’s winter here in Northeast Indiana and that means snow, ice, and POTHOLES. You can be just driving along minding your own business and ‘ka-chunk’ you hit a pothole. If you’re lucky, it may have just rang your bell a little bit… if you’re not lucky you’re looking at damage to your vehicle. Potholes are annoying and frustrating… and sometimes completely avoidable. You just have to know what to look for.

The same goes for pitfalls in your operational policies.

Your organization is dynamic, it changes and adjusts as it grows. Even if you have a long-established business, things still change. You might reorganize staff responsibilities, or you might add or change an application or software. Regardless of what’s going on in your organization, you need to review your policies on a regular basi

Love it or hate it, social media is a big part of our lives. As a business owner or manager, it’s important to understand how to protect your organization on social media.

It’s that time of year, we see school supplies lining the store aisles. While summer is still here, it won’t be too long before we start feeling that chill in the air. This is the season for back to school!

As is the case with back to school, its good to review the basics. Let’s start with the ABC’s of Policies

desk sometimes looks like an avalanche of paper. Important receipts, invoices, agreements, notes, business cards… just a tree cemetery clogging up your desk! When we get overloaded with paper, it makes it hard to function… let alone thrive.

The more your business grows, the more diluted your influence becomes. This is because bringing people into your own little world means they’re going to bring all their own experiences and ideas and personality to your business